We know that planning a trip can feel overwhelming; that’s why we’ve made our booking process simple, transparent, and stress-free.

1. Send Us an Inquiry

Explore our website to discover a wide range of travel ideas, itineraries, and insider tips. These sample tours are designed to inspire you - but your perfect trip might look a little different!

Simply fill out our Custom Tour Form to share your preferences, interests, and travel dates. Our travel experts will design a personalised itinerary that matches your exact needs. Or else you can choose one of our suggested plans and send us an inquiry for that package.

No credit card or bank details are required at this stage.

2. Receive a Custom Quote

Based on your inquiry, the Ftrip Asia team will create a detailed travel proposal including destinations, accommodations, meals, and transportation options.

We’ll then send you a personalized quote based on your travel duration, group size, and selected services.

3. Refine Your Itinerary – Free of Charge

Your satisfaction is our top priority. If there’s anything in the itinerary or service plan you’d like to adjust, let us know!

4. Confirm Your Booking & Pay a Deposit

Once you’re completely happy with the proposal and agree to our terms and conditions, simply confirm your booking via email. Our team will then guide you through the payment process.

5. Make the Payment

There are differences in how you pay for excursions and long-day tours.

• For excursions

We require 100% of the total cost of the tour.

• For long-day tours

A 30% deposit of the total tour cost is required to confirm your booking. The remaining balance should be paid at least 30 days before departure via bank transfer or credit card.

Please note that all transfer fees are to be covered by the client.

Bank Details:

• Account Name: VIETNAM FTRIP COMPANY LIMITED
• Account Number: 0000 1520 608 (USD)
• Bank Name: Tien Phong Commercial Joint Stock Bank (TPBank)
• Bank Address: TPBank Building, 57 Ly Thuong Kiet Street, Hoan Kiem, Hanoi, Vietnam
• SWIFT Code: TPBVVNVX

We accept Visa, MasterCard, American Express, JCB, and cash payments. Online card payments are securely processed through OnePay Payment Gateway (www.onepay.vn) using SSL encryption and international card security standards. Your card information will never be stored on our system.

6. After We Receive Your Deposit

Once your payment is confirmed, we’ll begin securing your bookings and issue the relevant travel documents:

• Hotel vouchers: within 48 hours
• Flight tickets (if applicable): 2–4 weeks before departure
• Visa (if applicable): within 5–10 working days

In rare cases, certain hotels or services may become unavailable during the deposit process. If this happens, we’ll immediately inform you and propose alternatives of equal quality and value.

If none of the alternatives meet your expectations, your deposit will be fully refunded.